The Roadside MBA team has been enjoying presenting our MOOC Strategic Thinking for Growing Your Enterprise this month!
In our live sessions, we’ve been hosting interviews with growing businesses from around the world, and we’ve also started a new feature: Controversy of the Week! In this segment, we try to kick up some controversy by taking management truisms — you know, those things that people say about business that sound so good they must be right — and turning them on their head.
Last week, we took on “Grow or Die!” and argued that, for some businesses, it might be important to be the right size, rather than just big.
This week: “The customer is always right!” While customers might know best what they want, it’s not always the case that serving every customer’s needs is a good idea.
So… Help us out for next week! What’s a management truism you’d want us to take on in our Controversy of the Week?